Service Level Agreement (SLA) Technology & Support
Since networking applications support almost every business process, it has become more important than ever to quickly identify and solve network problems before they start costing money, affect customer relationships or result in lost business. Technagroup's SLA structure and support is designed to keep your network up and running so you can concentrate on managing your business.
No matter the network or setup, issues or routine mainteance will arise. Hourly labor for technicans can become costly. Why hassle with manufacturers and vendors when our skilled support team can take care of it for you.
Technagroup provides comprehensive protection, with guaranteed response times in the event of any failure. Technagroup has the technical resources, including stocking spare parts, and on-call staff, to resolve any contract issue with minimal involvement from your team.
Why purchase an SLA?
Total Support:
Unlike manufacturers, Technagroup is able to see you through the problem until it is resolved. A Technagroup engineer will be involved in support calls eliminating the need to call multiple manufacturers.
Pro-active Scheduled Visit:
A Technagroup professional will visit your site routinely to ensure proper documentation as well as smooth performance of your network including hardware devices and software.
Technagroup Infrastructure Support: Servers & Workstations
Technagroup provides professional management of Microsoft server environments.
Technagroup supports Microsoft environments; including system monitoring, processing alerts and outages per support best practices.
Remote access support and administration of the server and operating system. If problem cannot be resolved remotely, an engineer will be dispatched onsite
Windows Patch Management of hot fixes
Application of Windows Service Pack updates and any additional non-critical updates
Remote troubleshooting of servers and infrastructure devices
Multi-Vendor coordination to jointly troubleshoot issues
Support requests (phone or email)
Infrastructure Support - Network Devices & Cisco Unified Communications
Technagroup provides professional management of Cisco Unified Communications environments.
Network surveillance showing issues, resolutions, recommendations and trends
Monitor routers, switches, firewalls and servers and circuits
Windows Operating System Patch Management and Service Pack Installation (as applicable)
Remote troubleshooting of servers and infrastructure devices
Adds, Moves and Changes for computer users
Multi-Vendor coordination to jointly troubleshoot issues
Software support and upgrades for the selected equipment.